Terms and conditions
Last modified: September 24, 2024
1. General Provisions
DeskBot is a cloud-based platform for managing shipments, bookings, and customers, operated by DeskBot sp. z o.o., entered into the Register of Entrepreneurs kept by the District Court for Warsaw, XIII Commercial Division of the National Court Register, under KRS no.: 0001115286, with a share capital of 5,000 PLN and its registered office at al. Jana Pawła II 27, 00-867 Warsaw, Poland
DeskBot is intended solely for Service Recipients who do not qualify as consumers, such as business customers conducting economic activities, foundations, non-profit organizations, and other entities not classified as consumers.
The Terms and Conditions define the type and scope of services provided through the DeskBot SaaS platform, the rules for providing these services, the conditions for concluding and terminating the contract, as well as the complaint procedure.
Each Service Recipient, from the moment of taking steps to use DeskBot, is obliged to comply with these Terms and Conditions.
DeskBot is not a party to the legal relationships between Service Recipients and their clients or consignees of shipments arising from contracts concluded between them.
2. Definitions
DeskBot – a cloud-based platform for managing shipments, bookings, and customers, operated by DeskBot sp. z o.o., entered into the Register of Entrepreneurs kept by the District Court for Warsaw, XIII Commercial Division of the National Court Register, under KRS no.: 0001115286, with a share capital of 5,000 PLN, and its registered office at al. Jana Pawła II 27, 00-867 Warsaw.
Service Recipient – a natural person, legal entity, or organizational unit without legal personality, but having legal capacity, using DeskBot, who is not a consumer.
Account – a set of resources in the DeskBot ICT system, identified by an individual name (login) and a confidential password, assigned to the Service Recipient.
Billing Period – the time for which the service of access to the DeskBot Account has been purchased. The Billing Period coincides with the calendar month. If the first Billing Period begins during a calendar month, the first Billing Period will be proportionally shortened.
Trial Period – a free period during which the Service Recipient can use DeskBot.
3. Scope of Services Provided
DeskBot provides software through which Service Recipients can:
- Manage incoming correspondence, including registering shipments and assigning them to recipients.
- Send notifications to recipients.
- Manage the client or customer base.
- Manage reservations.
The Service Recipient is responsible for verifying the correctness of the registration and assignment of correspondence to the correct recipients. DeskBot is not responsible for these actions.
4. Conditions and Method of Contract Conclusion
To conclude the Agreement, it is necessary to create an Account by completing the registration form on the DeskBot website.
During the Trial Period, i.e., the first 14 days after creating an Account, the Service Recipient may use DeskBot free of charge. After this period, access to certain functionalities will be blocked until payment card details are provided to collect payments for subsequent Billing Periods.
The Trial Period is understood as:
- Applying only to new customers of the service.
- Starting sequentially from the day the DeskBot Account is created and is not renewed when switching to a higher or lower package.
- Not being granted if the Service Recipient creates a new Account but previously had a DeskBot Account that was closed for any reason. In such a case, the new account will be subject to a paid package from the moment of its creation.
Access to the Account after the Trial Period is paid according to the usage and the price list available on the DeskBot website.
Upon registration of the DeskBot Account, DeskBot grants the Service Recipient a non-exclusive, territorially unlimited license to use DeskBot solely for purposes related to the Service Recipient’s business and in accordance with DeskBot’s intended use.
The license is granted for the Trial Period and the Billing Period for which the Service Recipient has paid and is renewed upon payment for the next Billing Period.
The Service Recipient is not authorized to perform or assist in the reverse engineering, disassembly, or decompilation of DeskBot.
The Agreement is concluded for an indefinite period.
The Service Recipient is obliged to use DeskBot in a manner consistent with the law and good morals, respecting personal and intellectual property rights and ensuring the protection of personal data.
The Service Recipient must enter data in accordance with the facts.
The Service Recipient is prohibited from providing unlawful content.
5. Payment Terms
The usage level of the Account is determined on the first day of each month based on current data.
Payments are made on a subscription basis and are charged monthly to the Service Recipient’s payment card.
In case of failure to collect payment, access to the Account or specific functionalities may be suspended, and DeskBot has the right to delete the Account.
The prices of services on the website are expressed as net amounts, and applicable VAT or sales tax may be added in accordance with the regulations in the respective country.
Package prices displayed on the DeskBot website are binding for the entire Billing Period.
Promotional packages are limited in time to the dates specified by the Service Provider.
6. Conditions for Termination of the Agreement
The Service Recipient has the right to terminate the Agreement at any time, effective at the end of the then-current Billing Period.
To terminate the Agreement, the Service Recipient should delete their DeskBot Account. For another month after the last Billing Period, the Service Recipient can restore the Account by logging into DeskBot; otherwise, the Account and its data will be permanently deleted.
DeskBot has the right to terminate the Agreement with one month’s notice by notifying the Service Recipient via email or on the DeskBot platform after login. The termination will be considered effective when DeskBot sends an email to the Service Recipient’s address or posts it on the DeskBot platform.
DeskBot reserves the right to block access or terminate the Agreement without notice by deleting the Account if the Service Recipient violates the Terms and Conditions or applicable laws or if payment cannot be collected from the Service Recipient’s payment card.
7. Complaint Procedure
If irregularities concerning the services provided by DeskBot are identified, the Service Recipient may file a complaint.
The Service Recipient should file a complaint immediately after becoming aware of the circumstances giving rise to the complaint but no later than 30 days after these circumstances arise.
Complaints can be submitted electronically to the address: support@deskbot.tech. Complaints must be submitted from the email address provided by the Service Recipient for contact purposes.
Submitting a complaint does not release the Service Recipient from the obligation to fulfill their financial obligations to DeskBot in a timely manner.
The process of handling complaints begins immediately upon receipt by DeskBot. It is characterized by reliability, thoroughness, objectivity, and respect for applicable laws and good practices.
DeskBot responds to complaints electronically, to the email address provided by the Service Recipient for contact purposes.
Complaints are resolved within 14 days of receipt.
8. Liability
DeskBot takes all necessary measures to protect the data entered by Service Recipients in the application, including:
- DeskBot encrypts data during transmission using the TLS 1.3 protocol, ensuring the highest level of protection against attacks and interception.
- DeskBot uses end-to-end encryption (E2EE) to secure data on the server. Once data from images is processed by the application, it is encrypted on the server, providing additional protection in the event of a data leak. In the case of theft, the files will be unreadable. Only end-users, after logging in, can access and decrypt the data.
- DeskBot performs backups every 15 minutes, protecting data from loss. In the event of a system failure or data corruption, data can be quickly restored from the backup. The application stores 100% of data in the Microsoft Azure cloud, which offers the highest standards of security and reliability. Additionally, backups are stored in separate locations from the main servers, providing extra protection against natural disasters or cyberattacks.
Service Recipients are fully responsible for any legal violations or damages caused by their actions on DeskBot, including providing false data, disclosing classified information, violating personal rights, or infringing copyrights or related rights, as well as processing personal data contrary to DeskBot’s purposes or in violation of RODO regulations.
DeskBot is not liable to Service Recipients who are not Consumers for any direct or indirect damages or losses (including lost business profits, business interruptions, or loss of business information and other property damages) caused by the use, inability to use, or malfunction of DeskBot, damages due to the shutdown or failure of the ICT system, power grid failures, or improper use by the Service Recipient, including the malfunction of the Service Recipient’s computer equipment, software, or communication system through which the Service Recipient connects to DeskBot.
9. Final Provisions
In matters not covered by these Terms and Conditions, the following regulations apply:
- The Civil Code of the Republic of Poland.
- The Act on the Provision of Electronic Services dated July 18, 2002 (Journal of Laws No. 144, item 1204, as amended).
- The Act on Copyright and Related Rights dated February 4, 1994 (Journal of Laws 1994, No. 24, item 83), as well as other relevant provisions of Polish law.
Any disputes between DeskBot and a Service Recipient who is not also a Consumer will be submitted to the court having jurisdiction over DeskBot’s registered office.
DeskBot may amend these Terms and Conditions and the price list, provided that a minimum of one month’s notice is given to the Service Recipient before the proposed changes take effect. This notice period may be shortened if provided for by law. If the proposed changes are not accepted, the Service Recipient has the right to terminate the Agreement. To terminate the Agreement, the Service Recipient must delete the Account before the proposed changes take effect. If the Service Recipient does not exercise the right to terminate the Agreement within the specified period, the proposed changes will take effect on the date indicated in the notice of changes to the Terms and Conditions or price list.
Save Time, Work Smart
Start for free. No credit card needed.